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About Us

This web site is owned and operated by SGuru who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
SGuru
Customers Support Centre PO Box 2564 Luton LU3 2AF United Kingdom
Phone: 0845 519 0096
Fax:
Email: customers [at] sareeguru [dot] com
Company Registration Number: 04566682


Company number: <Put company number here>

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.

We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling

For mainland UK we deliver 5 days a week - Monday to Friday excluding Bank Holidays and public holidays. Usually delivery times are between 9.00am - 5.00pm. We aim to deliver within 3 working days following the date your order is placed however our general time given for delivery is 5 working days. If for any reason any items are unavailable we will contact you to arrange an alternative item refund or advise an approximate delivery date.

A signature is required on delivery. If you are not in when our couriers first try to deliver they will leave a calling card and take your order back. A further deliver attempt will be made however if they are still unable to deliver the parcel will be held at your local Post Office or delivery deport of which you will be advised on the card left by our couriers. This will be held at the Post Office for a further 2 weeks after which time it will be returned to us.

Further re-deliveries may incur a further postal charge

Delivery Schedule

Each products approximate weight is used to calculate shipping cost. This is far more accurate and fairer to our customers than traditional fixed price.

FREE Shipping (UK)
Usually next working day. However please allow up to 5 working days. Secure and Safe with proof of postage, delivery tracking and postal insurance.

Next Day Recorded Delivery (UK)
If you place a next day delivery order before 1pm on a working day, we can send it to you the next working day before 1 pm (except Scottish highlands). Secure and Safe with proof of postage, delivery tracking and postal insurance.

Upto 0.10kg £6.99
Upto 0.5kg £7.99
Upto 1.00kg £9.99
Excess 0.25kg £1.00

European Union delivery Options
Delivery times can vary within the EU, from 3 - 10 working days. We cannot send orders to these specific EU destinations: Channel Islands (Guernsey, Jersey), Canary Islands and San Marino. Orders placed from EU exception territories will be cancelled and funds returned. Mobileguru Limited is not responsible for any currency conversion charges imposed by your credit card company as a result of this.

Recorded EU (European Union) delivery
If you place a order before 3pm on a working day, we can send it on the same day. Secure and Safe with proof of postage, delivery tracking and postal insurance.

Upto 0.10kg £5.99
Upto 0.25kg £6.99
Upto 0.50kg £7.99
Upto 1.00kg £10.99
Excess 0.25kg £1.00

Recorded Worldwide delivery
If you place a order before 3pm on a working day, we can send it on the same day. Delivery times can vary between 7 - 20 working days. Mobileguru Limited is not responsible for any currency conversion charges imposed by your credit card company as a result of this. Secure and Safe with proof of postage, delivery tracking and postal insurance.

Upto 0.10kg £6.99
Upto 0.25kg £8.99
Upto 0.50kg £11.99
Upto 1.00kg £13.99
Excess 0.25kg £1.00

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

All our prices exclude VAT.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee

We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.>

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0845 519 0096 (International +44 0845 519 0096) or fax us on or write to us at Customers Support Centre PO Box 2564 Luton LU3 2AF United Kingdom

Privacy Policy

SGuru do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.

Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

Returns
We will replace or refund any faulty or damaged items provided they are returned completely unused and in their original packaging with any appropriate labels and tags intact within 14 days of receipt.

You must take reasonable care of the goods and immediately return them to us in the normal way. We will not consider that you have taken reasonable care of the goods if they have been used in a way or to an extent beyond what would be reasonable when examining the goods in a shop before purchase.

Please ensure items are adequately packaged and labelled and your order details are enclosed.

Postage & Packing costs are non-refundable unless your statutory rights apply. We are not responsible for the items which do not reach us therefore please ask the Post Office for a free Certificate of Postage.

You are responsible for the cost and safe return of any items that you are sending back to us and we recommend that all returns are sent via Royal Mail Special Delivery for items valued greater and equal to £250 and/or recorded delivery for items valued greater and/or equal to £30.

Do not sign for any items that have their packaging tampered with or damaged. Please contact us before returning any damaged goods.

Exchange
If you would like to exchange items for another item or another size we will be glad to assist you; however a postal charge of £4.50 will apply. Exchange is NOT offered on SALE items.

Refunds
Refunds will be processed within 28 days of receipt of returns. In keeping with our fraud prevention measures refunds will only be issued in the same form as payments hence we will only refund to the same credit/debit card used to make the purchase and will only issue cheques when payment has been made via Postal Orders.

If the refund is still not showing as a credit in your account after 30 days please call our customer services helpline on 0845 519 0096.

Unacceptable Returns
Cosmetics Hair Accessories or Pierced Jewellery items will be neither exchanged nor refunded due to current Health & Hygiene regulations. SALE items cannot be returned unless faulty or damaged.

If you return an item to us outside the terms of our returns policy and your statutory rights do not apply we may not refund you.

Missing Items / Damaged goods
If any product we supply is damaged or fails to operate correctly, we will provide you with an appropriate remedy e.g. refund, replacement or repair. Simply call our Customer Services Department 0845 519 0096. No decisions can be made regarding the item until the goods are received by our returns department. No claim for short delivery of goods or goods damaged in transit can be entertained unless notification of the shortage or damage is given to us within 3 days of the date of receipt of the goods.

Refunds will not be given for products that have been damaged whilst in the care of the customer due to misuse or neglect.

Promotional Offers
Free gifts sent for any promotional offers would also need to be returned as per above policy. Otherwise normal retail price for this item would be deducted from any refunds given.

Customers from outside UK please contact us before returning any items

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

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