Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Please note earrings, nose rings and other similar items cannot be returned due to hygiene reason where worn or the packaging has been opened. Also discounted bulk orders are exempted from the returns policy. This does not affect your statutory rights.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
FREE Delivery (UK)
All orders to UK mainland are provided Free via Royal Mail Tracked 48. If you place an order before 2pm on a working day, we can send it on the same day. Deliveries usually 1-2 days however please allow up to 4 working days.
Royal Mail Tracked 24 (UK) - £4.50 per order
If you place an order before 2pm on a working day, we can send it on the same day. Deliveries usually next working day however please allow up to 2 working days.
Royal Mail Special Next Day by 1pm (UK) - £9.99 per order
If you place an order before 2pm on a working day, we can send it on the same day. Deliveries usually next working day guaranteed by 1pm.
European Union delivery Options
Delivery times can vary within the EU, from 3 - 5 working days. We cannot send orders to these specific EU destinations: Channel Islands (Guernsey, Jersey), Canary Islands and San Marino. Orders placed from EU exception territories will be cancelled and funds returned. sGuru is not responsible for any currency conversion charges imposed by your credit card company as a result of this.
Royal Mail Standard EU (European Union) delivery - £8.99 per order
If you place an order before 2pm on a working day, we can send it on the same day. Deliveries usually within 5 working days but please allow upto 7 working days.
Royal Mail 1st Class EU (European Union) delivery - £10.99 per order
If you place a order before 2pm on a working day, we can send it on the same day. Deliveries usually within 3 working days but please allow upto 6 working days.
Royal Mail Standard International delivery - £13.99 per order
If you place a order before 2pm on a working day, we can send it on the same day. Delivery times can vary between 7 - 20 working days. sGuru is not responsible for any currency conversion charges imposed by your credit card company as a result of this.
Royal Mail 1st Class International delivery - £15.99 per order
If you place a order before 2pm on a working day, we can send it on the same day. Delivery times can vary between 3 - 7 working days. sGuru is not responsible for any currency conversion charges imposed by your credit card company as a result of this.
Christmas Delivery
This year our last order date for UK and Channel Islands is 18th of December before 2pm to ensure that you receive your order by Christmas Day. However we recommend you place your order as soon as possible to avoid any disappointment. We will do our utmost to ensure that you receive your order before Christmas Day.